1. Agreement

These Terms & Conditions (“Terms”) apply to your use of the Maple Leaf Movers Website and the moving services we provide. By requesting a quote, booking a service or using our Website, you agree to these Terms.

2. Our Services

Maple Leaf Movers provides residential and commercial moving, packing and unpacking, long-distance moving, furniture delivery, furniture assembly/disassembly, junk removal and labour-only moving in Red Deer and Central Alberta. [CONFIRM list]

3. Quotes and Pricing

• Quotes are estimates based on the information you provide (inventory, locations, access, stairs, distance, etc.).
• The final price may change if the actual move differs from what was described, for example more items, extra stops, long carries, stairs, heavy items or delays at the property.
• [CONFIRM: Pricing model: hourly with minimum of X hours / flat rate / per-job]
• [CONFIRM: Travel/fuel time charges, if any]
• Quotes are valid for [X days] unless stated otherwise.

4. Booking and Deposits

• A booking is confirmed only after we confirm the date and time with you [CONFIRM: in writing / by deposit].
• [CONFIRM: Deposit amount and whether it's refundable]

5. Payment

• Payment is due [CONFIRM: on completion of the move / before the move / as agreed].
• We accept [CONFIRM: cash, e-Transfer, debit, credit card].
• Late or unpaid balances may be subject to [interest/collection costs] as permitted by law. [CONFIRM]
• We reserve the right to hold belongings until payment is made, to the extent permitted by law. [CONFIRM with legal advice]

6. Cancellations and Rescheduling

• Please give at least [48 hours] notice to cancel or reschedule.
• [CONFIRM: Cancellation fee for late/no-show, e.g., deposit forfeited or $X]
• If we must cancel due to weather, safety or unforeseen circumstances, we will offer a new date or a refund of any deposit paid.

7. Customer Responsibilities

You agree to:

• Provide accurate information about your move, access, parking, stairs/elevators and special items
• Ensure a safe, clear and accessible path at both locations
• Arrange parking, elevator booking and building permissions where needed
• Be present (or have an authorized adult present) during the move
• Disclose fragile, high-value, hazardous or unusually heavy items in advance

8. Items We Cannot Move

For safety and legal reasons, we do not move: hazardous or flammable materials (propane, gasoline, paint, chemicals), explosives, illegal items, perishable food, live animals and plants [CONFIRM], and cash, jewelry, important documents or irreplaceable valuables, which should be carried by you. We may refuse any item that is unsafe to move.

9. Packing

• You may pack your own items. We are not responsible for damage to contents of boxes we did not pack, unless the damage is caused by our handling and the box shows visible external damage. [CONFIRM]
• If we pack your items, packing materials and labour may be charged separately. [CONFIRM]

10. Liability and Claims

• We take reasonable care of your belongings.
• [CONFIRM: Insurance/liability coverage details, e.g., valuation of $0.60 per pound per item, or full-value protection options]
• Our liability is limited to the amount described above or as set out in your written agreement, to the extent permitted by Alberta law.
• We are not liable for pre-existing damage, normal wear and tear, or damage caused by inherent defects, improper packing by the customer or events beyond our reasonable control.
• To make a claim, notify us in writing within [X days] of the move, with photos and a description of the damage. We will review and respond promptly. [CONFIRM]

11. Property and Building Damage

Please point out fragile floors, walls or doorways before we start. We take reasonable care, but we are not responsible for damage caused by narrow spaces, existing defects or conditions not disclosed to us.

12. Delays and Unforeseen Events

We aim to arrive on time, but traffic, weather, road conditions or earlier jobs may cause delays. We are not liable for delays or failure to perform due to events beyond our control (severe weather, accidents, road closures, etc.).

13. Junk Removal

By booking junk removal you confirm the items are yours or you have the right to dispose of them. Disposal or dump fees may be extra. [CONFIRM]

14. Website Use and Intellectual Property

All content on this Website (text, logo, images and design) belongs to Maple Leaf Movers or its licensors. You may not copy or reuse it without written permission. You agree not to misuse the Website or attempt to disrupt its operation.

15. Third-Party Links

Our Website may link to other sites. We are not responsible for their content or policies.

16. Limitation of Liability

To the extent permitted by law, Maple Leaf Movers is not liable for indirect, incidental or consequential losses arising from your use of the Website or our services. Nothing in these Terms limits liability that cannot be limited by law.

17. Governing Law

These Terms are governed by the laws of the Province of Alberta and the federal laws of Canada applicable there. Any disputes will be handled in the courts of Alberta.

18. Changes to These Terms

We may update these Terms from time to time. The latest version will be posted here with a new “Last Updated” date.

19. Contact Us

Maple Leaf Movers
Street Address: 323 Lancaster Drive
📞 [+1 4035961118] | ✉️ [mapleleafmovers698@gmail.com]